Effective case management that adds real value
Sweet case management makes available proactive customer care through automated processes. Cases can be automatically filled with all the relevant information available about the customer and based on rules be delegated to the right person to solve the case. Increase your response-speed and make sure each customer concern is addressed!
Save time with
reduced administration
Provide the customer information in real time
360 view of all cases
No coding or
design skills required
Case Management
Overview of your cases
Case management makes it easy to gain an overview of your cases, either in a pipeline- or listview. You can filter and view cases based on their current status, priority and many other parameters. When a new case comes in you can easily pair together the customer in need of support and their contact in your organization. Import information about your customer, such as potential SLA and response-times that need to be taken into account when delegating the task inside your organization.
Don't miss the details
On the case-cards you can see all relevant information and manage all communication regarding the case. Save notes visible only for internal users or send emails directly to the customer from the case-card. Regardless of the recipient your communication is easily documented and followed up on.
Relate and connect cases
On the case-cards you can see all relevant information and manage all communication regarding the case. Save notes visible only for internal users or send emails directly to the customer from the case-card. Regardless of the recipient your communication is easily documented and followed up on.
Follow-up and create results
Folllow-up on your customer concerns and see how quickly you’ve acted on deadlines and how your process could be bettered. Sometimes incoming cases lead to upselling opportunities – relate your case to the deal and see how your customer-care impacts the bottom line.
Some of our happy customers
Scanjet
Scanjet Marine shortens the time to handle a case from one week to half a day
Read more 
Hufvudstaden
Hufvudstaden increases customer satisfaction with digital forms & case management
Read more 
Falu Energi & Vatten
Increases efficiency and insight in customer service with Sweet One
Read more