Industries
Sweet is used in many industries, and we have adapted our tools and expertise to each of them. Below you can see some of the industries we work with and what Sweet can do in yours.
Automotive
Few industries are changing as fast as the automotive industry. Electrification and disrupted supply chains are two examples. Connected devices make it possible to manage both the customer lifecycle and the “machine lifecycle.”
Leading automotive solutions
Swift changes are met with our solutions
Holistic lifecycle approach
Manage the entire customer and machine lifecycle with us
Customer focus for success
Positive customer experience generates profitability
Optimized sales and service methods
Effective solutions for increased productivity
A comprehensive approach to the process
With our solutions, you can manage the entire customer and machine lifecycle, from leads and sales to service and aftersales. Aftersales is especially important. It is often when customers evaluate the supplier, and it is where profitability is decided.
KIA
KIA streamlines its onboarding and contract management with digital web flows
Financial services & insurance
Financial services and insurance companies work under many detailed regulations. New rules appear and existing ones change. Many of them aim to protect customers and verify the source of funds. This requires a deep understanding of processes and secure handling of customer information. Flexible digital tools are a must. Sweet offers digital data collection combined with our rules and automation engine.
Comprehensive regulatory knowledge
Expertise in financial regulations for security and trust
Improved customer experience
Smooth customer journey without complexity and long waiting times
Automation of manual processes
Flexible digital tools for time-saving and efficiency
Secure handling of customer information
Prioritized customer data security for trust
Automation for better customer experience
Complex regulations often mean complexity for the customer: many forms, long processing times and manual tasks for both customer and case handler. It does not have to be that way. With our solutions, the customer experience can improve significantly. Churn can go down and conversion rates can go up. Manual tasks that do not need a person can be automated.
Nordnet
Nordnet streamlines the onboarding process and internal administration with digital contracts, e-signatures, cloud storage, and automation.
Energy
In the energy sector, the service is often the same between providers, and prices are largely transparent. It can cover electricity and sometimes heat, water and waste. That makes a strong customer relationship necessary, and building one can be a challenge. Questions to answer include:
- How do you create a 360° customer view?
- What agreements does the customer have?
- Is there upsell potential?
- What does the case history look like?
- Are there disruptions where the customer is located?
- How can communication be tailored?
Enhanced Customer Insights
Sweet enables a comprehensive 360-degree customer view, empowering proactive and efficient customer service across various departments
Streamlined Case Management
Sweet accelerates case resolution while maintaining high quality, optimizing customer satisfaction
Tailored Communication
Create personalized communication strategies with Sweet, ensuring customers receive timely and relevant information
Unified Customer Experience
Sweet fosters strong customer relationships by offering a holistic approach to service, differentiating you in an equivalent sector
Focused on customer needs
With Sweet, you get a full 360° view of the customer and efficient, proactive customer service across departments and functions. Cases are handled faster and with better quality. Proactive communication means the customer gets relevant information at the right time.
Falu Energi & Vatten
Boosts efficiency and insights in customer service with Sweet CRM.
Manufacturing
In manufacturing, the customer lifecycle is often long and complex. Resellers and agents are often an important part of the value chain, so many parties are involved. The product is usually central to the customer’s business. That is why service and aftersales matter just as much as sales.
Comprehensive Manufacturing Support
Sweet streamlines the lengthy and intricate customer lifecycle in the manufacturing sector, encompassing sales, service, and after-sales processes
Collaborative Value Chain
Sweet facilitates seamless cooperation with resellers and intermediaries, ensuring consistent service quality and engagement of multiple stakeholders
Complete Customer Insight
Sweet provides a comprehensive customer overview, showcasing ongoing activities, historical data, and planned actions, whether automated or manual
Fulfill Customer Commitments
With Sweet, you can effectively manage claims, spare parts sales, and service, ensuring a uniform service experience by involving partners and covering the entire customer lifecycle
Consistent way of working with all parties
With Sweet, you get a customer overview with current engagement, history and planned actions, created automatically or manually. You get better support for claims, spare parts sales and service. Send cases to partners and follow them up, so the customer gets the same service whether you or a partner does the work. The whole customer lifecycle is covered, so you can keep the “customer promise” you have made.
Scanjet Marine
Scanjet Marine reduces the time to handle a case from one week to half a day with Sweet CRM.
Real Estate
Digitalization in real estate has often been seen as slow. That is now changing, and the possibilities are large. Everyone in the industry is talking about “proptech.” Our solutions help real estate companies raise their service level. You can automate customer processes and gather cases, work orders, tenants, properties and more in one place.
Rapid pace of digitization
Our solutions enable leveraging the industry’s pace of digitalization
Efficient information management
Gather everything in one place for increased service level
Proactive customer experience
Automatic error reporting enhances customer experience
Automated error handling
Save time and resources with automatic error notifications
Proactivity for customer satisfaction
Our solutions also make proactive customer service possible. Instead of waiting for tenants to report a problem, you can tell them it has happened and that a fix is on its way. That way you deliver great service before they even have to ask.
Hufvudstaden
Hufvudstaden enhances customer satisfaction with Sweets digital forms and smart case management.
Municipal companies
In municipal companies, security, critical public services and rule-based work are central. Sweet strengthens these areas with digital solutions for efficient and secure data and case management. We build user-friendly tools and integrations that fit your organization’s needs. We help you meet both operational demands and citizens’ expectations of accessibility.
How Sweet helps municipal companies with CRM, e-services and integration
Digital processes
Sweet Forms simplifies data collection and case management with customizable forms and digital e-signature
Smooth processing
Sweet CRM optimizes the handling of cases related to individuals in a secure and efficient manner
Secure storage
We guarantee that your operations meet the highest requirements for handling sensitive personal data and documents
Automation
Our automation engine gives you access to a tool that can create, visualize, and change operational processes that also collaborate with existing IT structure
Digitalization and data security for municipal companies
Sweet’s digital solutions streamline and automate processes for municipal companies and help increase data security. This lets your organization focus on its core mission: delivering critical services to society. Time-consuming traditional processes become controllable and scalable, and the customer experience improves.
Falu Energi & Vatten
Boosts efficiency and insights in customer service with Sweet CRM.
Municipalities
Fully digital and integrated case management is not always possible, and sometimes not even appropriate. But a lot can still be done.
When e-services are connected to core business systems, processes become simpler for both citizens and the organization. Case handling becomes more secure and efficient. The time from when documents arrive to when a case starts can be cut significantly.
With Sweet, you can connect e-services to internal systems on your own. No developers required. And no consultants.
How Sweet helps municipalities connect e-services to business systems
A unified digital entry point
One digital interface for citizens
Digitalization on your organization’s terms
Digitalize based on your organization’s needs
Less manual work
Minimize manual data entry
Seamless system communication
One system that communicates with all your platforms
We integrate with your core business systems
It is also about structure and control in information flows. When data is transferred in a standard way, there is less risk of manual errors, duplicate work and lost information. It also becomes easier to adapt workflows as needs change, without rebuilding the whole solution.
Söderhamns kommun
“Like many other municipalities, we have limited knowledge and resources to develop and maintain system integrations on our own. Through Sweet, we have gained a ready-made connection between Open ePlatform and Ciceron, and with the help of a simple and user-friendly interface in Sweet Automation, we can manage and administer the integration ourselves without becoming dependent on consultants.
This has enabled a fully digital process from the moment an application is submitted until it is registered in the system, which streamlines our workflows and reduces the need for manual handling.”
Robin Sehlin, Digitaliseringsstrateg Söderhamns Kommun
