Industries

Few sectors are undergoing such profound transformations as the automotive industry. Electrification and disrupted supply chains are just a couple of examples. Connected devices create opportunities not only to manage the customer lifecycle but also the “machine lifecycle.”

Thanks to our solutions, you have the opportunity to manage the entire customer and machine lifecycle. From the leads and sales process to the service and aftersale support process. The latter is especially important. It is often at this stage that customers evaluate the supplier. And profitability takes center stage during this phase.

Read our guide about automating the product lifecycle

A hallmark of companies operating within the financial services and insurance industry is the abundance of comprehensive regulations. New ones emerge, while existing regulations undergo changes. Many of these regulations aim to enhance customer security and ensure the source of funds. A deep understanding of processes is essential, and secure handling of customer information is a must. Flexible digital tools are a prerequisite. Sweet offers solutions for digital data collection combined with our rules- and automations engine.

We often hear that complex regulations lead to complexity for the customer. There are numerous forms to fill out, lengthy processing times, and numerous manual tasks for both the customer and the handler. With our solutions, it doesn’t have to be that way. Instead, the customer experience can be significantly improved. Churn can be reduced, and conversion rates increased. Moreover, manual processes that do not add human value can be automated.

Read more about our digital forms

The energy sector is characterized by the fact that the service provided is often equivalent. The price is largely transparent. It can involve electricity and in some cases also heat, water, and waste. Establishing a strong customer relationship is therefore necessary, which in many cases can be a challenge.

How to create a 360° customer view? What agreements does the customer have? What up-sale potential exists? What does the case history look like? Are there any disruptions in the area where the customer is located? How can customized communication be designed?

With Sweet, the opportunity is given to create a full 360 view of the customer with efficient and proactive customer service that spans across multiple departments and functions. Cases are handled more quickly and with better quality. Proactive communication ensures that the customer receives relevant information at the right time.

Read more about Sweet CRM

The customer lifecycle for companies in the manufacturing industry is often long and complex. Resellers and agents often constitute an important part of the value chain, which means that many stakeholders are involved. Moreover, the product delivered is usually central to the customer’s operations. For these reasons, not only the sales process is a critical component in customer work, but equally important are the service and after-sales processes.

With Sweet, you have the possibility to get a customer overview that contains the current engagement, history, as well as planned actions – automatically generated or manual. Enhance support for handling claims, spare parts sales, and service. Forward and follow up cases to partners to ensure that the customer receives the same level of service, regardless of whether you or your partner carry out the work. The entire customer lifecycle is covered, creating the conditions to fulfill the “customer promise” that you have established.

Read more about Sweet CRM

Many may have perceived that the pace of digitalization in real estate sector has been slow. However, a shift has now arrived, and the possibilities are immense. Everyone in the real estate sector is talking about “proptech.” Our solutions help real estate companies increase their service level by providing the ability to automate customer processes and consolidate information in one place: cases, work orders, tenants, properties, and more.

Moreover, our solutions enable a proactive customer experience. Instead of waiting for tenants to contact you about an issue, why not inform them that a problem has occurred and that a solution is already on its way? Seize the opportunity to deliver excellent service before they even have to ask.

Read more about our solution for IoT

In municipal companies, security, critical societal issues, and rule-governed operations are central. Sweet specializes in strengthening these aspects with digital solutions that ensure efficient, secure data and case management. Our focus is to create user-friendly tools and integrations that meet your unique needs in your organization. We help you meet both the operational demands for service and delivery, and citizens’ expectations of accessibility.

Sweet’s digital solutions streamline and automate processes for municipal companies, easing navigation in the digital landscape and contributing to increased data security. This, in turn, allows your organization to focus on your core missions – delivering critical services to society. Our user-friendly solutions enable an efficient transformation of traditional and often time-consuming processes. The result is a controllable and scalable process that improves the customer experience.