Sweet & Kivra
With Sweet + Kivra, organizations can communicate with their customers in a safe, reliable, and fully digital way. Send, receive, sign and manage forms or other important information directly through Kivra’s app — for example, KYC and AML forms that can be filled out instantly without delays.
The connection between Sweet and Kivra makes it easy to reach customers where they already are — in a trusted digital environment — while keeping all communication compliant, traceable, and automated.
Secure digital delivery — directly to your customer’s Kivra inbox
Together with Kivra, we enable a seamless and secure way to send, receive, and respond to digital forms directly through Kivra’s app — for example, KYC forms that can be completed without delay. The process is triggered by Sweet through a push notification or sent directly to the customer’s Kivra inbox.
About Kivra
Kivra is Sweden’s leading digital mailbox, trusted by millions of people and thousands of companies and public authorities. It offers a secure and environmentally friendly way to receive, manage, and store important documents — such as tax information, payslips, invoices, and official letters — all in one digital space.
Now, organizations can also reach their customers with essential banking and service information in the same trusted channel.
Fast & effortless setup
Get started quickly with minimal technical effort and instant activation through Sweet Automation.
Exceptional engagement rate
Reach your customers directly in Kivra — with an outstanding 97% open and response rate.
Secure & compliant communication
Add a trusted digital channel that ensures information is delivered safely and meets all regulatory requirements.
Smarter, automated workflows
Improve efficiency with automated reminders and form handling that reduce manual steps and speed up every process.
Use Cases
1. KYC and AML processes
Send digital forms directly to customers via a simple push notification or through the Kivra mailbox — ensuring compliance and reducing manual handling.
2. End-to-end communication
Strengthen your customer communication by adding a secure and integrated digital channel to your existing process.
3. Surveys and feedback
With this connection, you can send all kinds of surveys. From quick feedback forms to detailed research projects. You can manage, sign, and direct your responses exactly where you need them. This feature is currently being refined to make your experience even better.
How the Sweet + Kivra connection works
The connection between Sweet and Kivra is built through an API and can be activated instantly via Sweet Automation.
1. Create and send – Sweet Automation generates your digital form or PDF and sends it directly through Kivra’s API.
2. Customer completes and signs – The recipient receives a notification in Kivra, fills in the form, and signs it securely within the app.
3. Automatic collection – Once completed, Sweet automatically retrieves both the response data and the signed PDF back into your system.
You can use the Kivra Action as part of your existing workflows or combine it with Sweet Digital Forms for a fully automated, end-to-end experience, from form creation to signed delivery.
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