Sweet AI

After years in the CRM-industry its is about time to move the idea of customer processes. We truly believe that the IT-platforms radically should cut manual work and remove repetitive, non-value tasks. Instead of just accessing any data source we want people to talk to any system for instant, accurate, and compliant answers. We will free up time for what truly matters: efficiency for employees and loyalty from customers.

Less effort. More meaning.
In every customer interaction — for everyone involved

Sweet AI – Bringing intelligence to your business

Sweet AI Cloud is our next-generation, cloud-based AI platform designed to transform how businesses work by automating tasks, simplifying access to data, and creating powerful, AI-driven tools without requiring deep technical expertise. AI on your proprietary business data.

Unlock the power of your own data

Sweet empowers organizations to use AI on their proprietary data, no matter where it lives — CRM, ERP, HR, finance, or any other system.

Unlike traditional AI solutions that are limited to specific tools or data silos, Sweet connects and unifies your internal data sources, giving you a single, intelligent interface to interact with and automate your business processes securely.

What Sweet AI Cloud delivers

1. Sweet Treat (AI Chat) chatting with systems

Just like chatting, get insight or perform tasks. Ask questions and get instant answers from any connected data source.
Access all connected systems through a single, easy-to-use chat interface.

2. Role based multiple Agents

Your organization has different needs for assistance. Let the tailor-made Agents that can perform support in your own field

Pre-made agents for service, sales and marketing.
Package agents for financial institutions and insurance companies
Build your own digital agents, such as a Sales Agent or Service Agent, tailored to your business processes.
Design workflows and AI-driven actions to fit your exact needs.
Easily manage permissions and access control for different teams.

3. Build your instant knowledge base

Sweet AI makes it easy to turn messy, scattered documents into a powerful, searchable knowledge base
Whether it’s contracts, service manuals, policies, or customer-specific instructions, Sweet AI organizes and connects these files, allowing service teams to find answers instantly using natural language.

4. Automate complex workflows

Build AI-powered agents like a Sales Agent or Service Agent that handle repetitive tasks and improve customer service – automatically
Deploy automation capabilities across departments without heavy technical overhead and no human in the loop.
Let the AI work on its own with human in the loop support. Meaning that the platform will suggest actions to take and you can just accept or decline

5. Secure & scalable platform

Protect sensitive information with our Sweet Access Layer, designed to prevent data leakage.
Grow with confidence by adding new tools, agents, or models as your needs evolve.

6. Integration without complexity

Seamlessly connect to multiple systems like ERP, CRM, HR, and more.
Keep data secure through the Sweet Access Layer, preventing sensitive data from leaking.

Sweet – Knowledge Hub

Sweet AI makes it easy to turn messy, scattered documents into a powerful, searchable knowledge base.

Whether it’s contracts, service manuals, policies, or customer-specific instructions, Sweet AI organizes and connects these files, allowing service teams to find answers instantly using natural language.

No more digging through folders, inboxes, or outdated systems — just ask Sweet AI and get the information you need, right away.

How it works

1. Upload any document

Agreements, manuals, troubleshooting guides, policies, or instructions — general or customer-specific.

2. AI-Powered understanding

Sweet AI reads and organizes the content automatically.
Information is indexed securely and linked to the right customer or process.

3. Ask a question, get an answer

Service reps simply type or speak their question.
The AI instantly pulls the correct, relevant answer — complete with context and next steps.

Why this matters

For service teams, speed and accuracy are everything.
With Sweet AI, your agents:

Resolve issues faster — no need to search for documents manually.
Improve customer satisfaction — deliver clear, consistent, and personalized responses.
Reduce training time — new team members can be productive right away.
Stay compliant — always access the latest, approved version of critical documents.

Competitive advantage

One Unified Knowledge Hub: Works across all document types and areas.
Customer-Specific Context: Answers are tailored to each customer’s unique agreements or history.
Secure by Design: The Sweet Access Layer ensures sensitive information stays protected.
Scales Effortlessly: Add more data sources and documents as your business grows.

Example scenario

Imagine a service rep handling a complex customer support case:

Instead of digging through 10 different files or emailing three departments for answers, the rep simply asks Sweet AI:
“What is the warranty policy for Customer X’s premium product line?”

Sweet AI instantly responds with the exact policy pulled from the customer’s contract and related manuals — saving time, reducing frustration, and ensuring the customer gets accurate information immediately.

Sweet Agents

With Sweet AI Cloud, you can deploy different specialized agents tailored to your business needs. Each agent is designed to work across systems, bringing together data and automations to support specific roles. From customer service to compliance and sales. Sweet AI gives every team the right tools at the right time.

Sweet Service Agent is the packed Agent ready to use for Service representatives. You have access to all necessary data sources in order to give fast response to your customers. Sweet Treat (the AI chat) will support you with suggested answers. 

The Service Agents has three major areas: 

1. The Internal Service Rep Agent

Automated reply suggestions in case management.
AI knowledge Hub.
Ask any questions to connected systems to dig further.
Possibility to automate repeated tasks.

2. The public Chat for Customer Service

Answer general questions.
After you have logged in, you will be able to let your customers access the Sweet AI chat (Sweet Treat) directly in order for them to get an instant answer based on their own data in your systems.

3. Building Your Own tools

Possibility to build specific AI-tools. An agent has access to multiple tools that perform tasks that can be designed easily.
Build your own tools to adopt and tune you performance.

In the beginning we will have this human touch approach before replying in order for you and us to tune the quality of answers.