Mockfjärds Entreprenad easily communicates with their customers by using Sweet Portal.
It was very time-consuming for the company to inform the customers about changes and installation every day. In order to improve the customer service and minimize the handling process time – Mockfjärds has chosen Sweet as their customer portal
Mockfjärds Entreprenad has the same mission as Mockfjärds Fönstermästaren – to handle the process of replacing windows from start to finish – but for large housing projects. They have to access the residents’ apartment at the right time with the right material.
The company used to communicate with their customers with information sheets left in their mailboxes – this system of work was both time consuming and created a lot of confusion among the apartment owners. Any changes in the plan, required sending updated information. Mockfjärds, therefore, looked for a simpler and more modern way of keeping in touch with their customers – Sweet Portal became this solution
Since Mockfjärds Entreprenad previously implemented Sweet Web as a CRM system (read the case here), they decided to use Sweet Portal as a customer portal, where each customer could access important information when it suits them. By using the link sent by SMS the customers have access to announcements and changes which are published for them in the external portal.
The Portal can be accessed through mobile, tablet or computer. Now, the installers at Mockfjärd have a complete tool to communicate with all the customers and make sure that important information is accessible. This is a large step in Mockfjärd’s vision to create a better customer experience.
Here you can find more customers stories and read how the customers are using Sweet solutions.
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