KIA create a more efficient onboarding- and contract management process using automated flows.

Challenge

Kia had a need to create a more efficient process for handling their framework agreements for their many resellers all around Sweden. Previously creating a contract with B2B customers was a paper-and-pen project, often requiring several peoples physical signatures and personal data.

In order to improve their process they identified the need to automate the following: 

• Data-collection in regards to company group structure and company-data.
• Information about the customer's car fleet, both KIAs and the total, which is the basis for both expansion potential and how the discount is calculated.
• Automated process for resellers to distribute contracts to headquarters for review and forward them to the end-customer.

"Our cooperation with Sweet and Scrive have resulted in us developing a highly efficient process for handling framework agreement which is saving time for both us and our administrators. And not to be forgotten: our customers love it!"

– Martin Fossum
Fleet Sales Manager, Kia Sweden

Result

Through the cooperation with Sweet and Scrive the following outcomes were achieved:

Through the cooperation with Sweet and Scrive the following outcomes were acheived: Shorter lead-times for contact signing. Contracts can now in theory be signed within minutes after being sent – in practise they are most times signed within 24 hours.

Compare this to earlier when paper-contracts often would take several weeks to get signed as they would have to travel by post back-and-forth!

Contract managers at Kia Sweden save several hours every week in reduced administration.

• A fully digital flow for framework agreements
• More efficient onboarding with customized flows
• Automatic e-signing and contact status overview
• Ability to give discounts based on data-insights
• Minimize manual input of data into systems (previous manual errors over 10%)
• Maintain compliance with company policies internally