Our industry-specific solutions provide limitless possibilities. We have refined our tools and expertise to fit various industries, and below you will find some of our areas of expertise. Explore and be inspired by the opportunities we can offer within your specific industry.


Few sectors are undergoing such profound transformations as the automotive industry. Electrification and disrupted supply chains are just a couple of examples. Connected devices create opportunities not only to manage the customer lifecycle but also the “machine lifecycle.”

Leading automotive solutions

Swift changes are met with our solutions

Holistic lifecycle approach

Manage the entire customer and machine lifecycle with us

Customer focus for success

Positive customer experience generates profitability

Optimized sales and service methods

Effective solutions for increased productivity

A comprehensive approach to the process

Thanks to our solutions, you have the opportunity to manage the entire customer and machine lifecycle. From the leads and sales process to the service and aftersale support process. The latter is especially important. It is often at this stage that customers evaluate the supplier. And profitability takes center stage during this phase.

Read our guide about automating the product lifecycle

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KIA streamlines its onboarding and contract management with digital web flows

Read about how KIA uses Sweet

Financial services & insurance

A hallmark of companies operating within the financial services and insurance industry is the abundance of comprehensive regulations. New ones emerge, while existing regulations undergo changes. Many of these regulations aim to enhance customer security and ensure the source of funds. A deep understanding of processes is essential, and secure handling of customer information is a must. Flexible digital tools are a prerequisite. Sweet offers solutions for digital data collection combined with our rules- and automations engine.

Comprehensive regulatory knowledge

Expertise in financial regulations for security and trust

Improved customer experience

Smooth customer journey without complexity and long waiting times

Automation of manual processes

Flexible digital tools for time-saving and efficiency

Secure handling of customer information

Prioritized customer data security for trust

Automation for better customer experience

We often hear that complex regulations lead to complexity for the customer. There are numerous forms to fill out, lengthy processing times, and numerous manual tasks for both the customer and the handler. With our solutions, it doesn’t have to be that way. Instead, the customer experience can be significantly improved. Churn can be reduced, and conversion rates increased. Moreover, manual processes that do not add human value can be automated.

Read more about our digital forms



Nordnet streamlines the onboarding process and internal administration with digital contracts, e-signatures, cloud storage, and automation.

Read about Nordnets success


The energy sector is characterized by the fact that the service provided is often equivalent. The price is largely transparent. It can involve electricity and in some cases also heat, water, and waste. Establishing a strong customer relationship is therefore necessary, which in many cases can be a challenge.

How to create a 360° customer view? What agreements does the customer have? What up-sale potential exists? What does the case history look like? Are there any disruptions in the area where the customer is located? How can customized communication be designed?

Enhanced Customer Insights

Sweet enables a comprehensive 360-degree customer view, empowering proactive and efficient customer service across various departments

Streamlined Case Management

Sweet accelerates case resolution while maintaining high quality, optimizing customer satisfaction

Tailored Communication

Create personalized communication strategies with Sweet, ensuring customers receive timely and relevant information

Unified Customer Experience

Sweet fosters strong customer relationships by offering a holistic approach to service, differentiating you in an equivalent sector

Focused on customer needs

With Sweet, the opportunity is given to create a full 360 view of the customer with efficient and proactive customer service that spans across multiple departments and functions. Cases are handled more quickly and with better quality. Proactive communication ensures that the customer receives relevant information at the right time.

Read more about Sweet CRM

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Falu Energi & Vatten

Boosts efficiency and insights in customer service with Sweet CRM.

Read the full customer case


The customer lifecycle for companies in the manufacturing industry is often long and complex. Resellers and agents often constitute an important part of the value chain, which means that many stakeholders are involved. Moreover, the product delivered is usually central to the customer’s operations. For these reasons, not only the sales process is a critical component in customer work, but equally important are the service and after-sales processes.

Comprehensive Manufacturing Support

Sweet streamlines the lengthy and intricate customer lifecycle in the manufacturing sector, encompassing sales, service, and after-sales processes

Collaborative Value Chain

Sweet facilitates seamless cooperation with resellers and intermediaries, ensuring consistent service quality and engagement of multiple stakeholders

Complete Customer Insight

Sweet provides a comprehensive customer overview, showcasing ongoing activities, historical data, and planned actions, whether automated or manual

Fulfill Customer Commitments

With Sweet, you can effectively manage claims, spare parts sales, and service, ensuring a uniform service experience by involving partners and covering the entire customer lifecycle

Consistent way of working with all parties

With Sweet, you have the possibility to get a customer overview that contains the current engagement, history, as well as planned actions – automatically generated or manual. Enhance support for handling claims, spare parts sales, and service. Forward and follow up cases to partners to ensure that the customer receives the same level of service, regardless of whether you or your partner carry out the work. The entire customer lifecycle is covered, creating the conditions to fulfill the “customer promise” that you have established.

Read more about Sweet CRM

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Scanjet Marine

Scanjet Marine reduces the time to handle a case from one week to half a day with Sweet CRM.

Read the case here

Real Estate

Many may have perceived that the pace of digitalization in real estate sector has been slow. However, a shift has now arrived, and the possibilities are immense. Everyone in the real estate sector is talking about “proptech.” Our solutions help real estate companies increase their service level by providing the ability to automate customer processes and consolidate information in one place: cases, work orders, tenants, properties, and more.

Rapid pace of digitization

Our solutions enable leveraging the industry’s pace of digitalization

Efficient information management

Gather everything in one place for increased service level

Proactive customer experience

Automatic error reporting enhances customer experience

Automated error handling

Save time and resources with automatic error notifications

Proactivity for customer satisfaction

Moreover, our solutions enable a proactive customer experience. Instead of waiting for tenants to contact you about an issue, why not inform them that a problem has occurred and that a solution is already on its way? Seize the opportunity to deliver excellent service before they even have to ask.

Read more about our solution for IoT

Real estate
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Hufvudstaden enhances customer satisfaction with Sweets digital forms and smart case management.

Read the full customer case
Kommunala bolag

Municipal companies

In municipal companies, security, critical societal issues, and rule-governed operations are central. Sweet specializes in strengthening these aspects with digital solutions that ensure efficient, secure data and case management. Our focus is to create user-friendly tools and integrations that meet your unique needs in your organization. We help you meet both the operational demands for service and delivery, and citizens’ expectations of accessibility.

Digital processes

Sweet Forms simplifies data collection and case management with customizable forms and digital e-signature

Smooth processing

Sweet CRM optimizes the handling of cases related to individuals in a secure and efficient manner

Secure storage

We guarantee that your operations meet the highest requirements for handling sensitive personal data and documents


Our automation engine gives you access to a tool that can create, visualize, and change operational processes that also collaborate with existing IT structure

Digitalization and data security for municipal companies

Sweet’s digital solutions streamline and automate processes for municipal companies, easing navigation in the digital landscape and contributing to increased data security. This, in turn, allows your organization to focus on your core missions – delivering critical services to society. Our user-friendly solutions enable an efficient transformation of traditional and often time-consuming processes. The result is a controllable and scalable process that improves the customer experience.

Falu energi och vatten logo

Falu Energi & Vatten

Boosts efficiency and insights in customer service with Sweet CRM.

Read the full customer case