Mockfjärds Entreprenad
Mockfjärds Entreprenad, which replaces windows in large housing projects, swapped information sheets in mailboxes for a customer portal in Sweet and now reaches residents directly via SMS, mobile and computer.
Information sheets in the mailbox created questions
Mockfjärds Entreprenad has the same mission as Mockfjärds Fönstermästaren – to handle the process of replacing windows from start to finish – but for large housing projects. They have to access the residents’ apartment at the right time with the right material.
The company used to communicate with their customers with information sheets left in their mailboxes – this system of work was both time consuming and created a lot of confusion among the apartment owners. Any changes in the plan, required sending updated information. Mockfjärds, therefore, looked for a simpler and more modern way of keeping in touch with their customers – a customer portal in Sweet became the solution.
A customer portal that is always up to date
Since Mockfjärds Entreprenad already used Sweet CRM, they decided to use Sweet as a customer portal as well, where each customer could access important information when it suits them. By using the link sent by SMS the customers have access to announcements and changes which are published for them in the external portal. The portal can be accessed through mobile, tablet or computer. Now, the installers at Mockfjärd have a complete tool to communicate with all the customers and make sure that important information is accessible. This is a large step in Mockfjärd’s vision to create a better customer experience.
Mockfjärds Entreprenad
Mockfjärds is a family company from Mockfjärd. Mockfjärd situated in the heart of Dalarna – is a place where building as a craft has been traditionally a part of society for centuries. Mockfjärd’s products are developed and designed to fit Nordic houses and meet tough climate and environmental requirements.
- Industry: window replacement in large housing projects
- Solution: Sweet CRM with a customer portal
- Communication: SMS with a link to the portal
- Works on: mobile, tablet and computer
