Bankgirot
Bankgirot, which runs the infrastructure for mass payments in Sweden, has replaced 80% of its pdf forms with digital forms in Sweet Forms.
Effect
Over 1,000 forms and manual data collection
Bankgirot had over 1,000 forms, which led to a poorer customer experience for the major Swedish banks. They had high costs per form and all data was collected manually. The goal for a new solution was to make the process easier for the customer, reduce administrative work and become more efficient by creating and publishing digital forms for more effective data collection.
Digital forms that employees build themselves
Bankgirot has chosen to convert costly and time-consuming management of pdf forms into smart digital forms in Sweet Forms.
One of the main benefits of digital forms offered by Sweet is the simplicity of creating both content and design – employees do it themselves. Bankgirot’s employees work in the form designer in Sweet Forms, where they can create and publish forms themselves, collect the form responses and analyze the follow-up.
Sweet Forms is integrated with Bankgirot’s CRM system Microsoft Dynamics to streamline the collected data and case management.
- 80% fewer pdf forms
- Improved customer experience due to:
– Mobile accessibility – the form can be answered on any mobile device
– Easier access – the customer spends less time on finding the correct form - 80% lower costs for changes done within forms
Bankgirot
Bankgirot is one of the leading providers of payment infrastructure and financial services in the Nordics with a long history. Bankgirot has ensured and digitized the Swedish payment market for more than 60 years.
- Industry: payment infrastructure
- Solution: Sweet Forms integrated with Microsoft Dynamics
- Results: 80% fewer pdf forms and 80% lower costs for changes to forms
