SPP
SPP digitized customer due diligence (KYC) and new insurance agreements with Sweet Forms and Sweet Automation – with 90% fewer follow-ups, half as many forms and three times more digital signatures.
Effect
Paper forms and many follow-ups
SPP faced challenges with their traditional form management, which typically required numerous follow-ups, resulting in lead times that affected both customers and employees. SPP wanted to simplify and streamline these workflows. There was a need for more uniform data flows to collect and use information more efficiently. In addition, there was a desire to reduce the use of paper forms to further minimize environmental impact.
Digital forms with smart validation
Together with Sweet, SPP developed digital forms in SPP’s visual identity. They have improved the user experience and reduced the need for follow-ups through smart validations and mandatory fields.
SPP has streamlined processes within customer due diligence (KYC) and insurance agreements with Sweet Forms. The integration with SPP’s systems through Sweet Automation enables smooth data transfer, reducing lead times and increasing efficiency. This also contributes to increased automation and reduced environmental impact.
A key feature of Sweet Forms is the ability for SPP to create and edit forms themselves, promoting a more efficient way of working.
Jenny Sjövall
Head of Digital Operations, SPP
About SPP
SPP is part of the Norwegian Storebrand group and is a prominent player in savings and insurance services in the Nordic region, including occupational pensions.
- Industry: pensions and insurance
- Solution: Sweet Forms and Sweet Automation
- Results: 90% fewer follow-ups, 50% fewer forms and 3 times more digital signatures
SPP’s commitment to digital improvement is reflected in their role as a key player in digital transformation and modernization of work processes within the insurance industry, a sector traditionally reliant on many paper-based forms.
