CRM, e-services and integration for municipalities and municipal companies
Sweet Systems helps municipalities and municipal companies digitalise case management and customer service. With Sweet CRM, Sweet Forms and Sweet Automation, e-services are connected to business systems, cases are gathered in one place and manual registration is automated – without in-house development.
What can municipalities and municipal companies do with Sweet?
- Connect e-services to business systems. Sweet Automation moves information automatically from the e-service to the right system, such as the records management system. The flows are built with drag and drop, without developers.
- Gather customer cases in one CRM. Sweet CRM gives a view of the customer with the full case history and automatically assigns cases to the right team.
- Digital forms and e-signing. Sweet Forms replaces paper forms with forms that can be pre-filled and signed digitally.
- Secure handling of personal data. Sweet Systems is ISO 27001 certified. Data is stored in Microsoft Azure or on your own servers and handled in accordance with GDPR.
Söderhamn Municipality: e-services connected to the records management system
Söderhamn Municipality connected its e-service platform OpenE Platform to the records management system Ciceron with Sweet Automation. The result: 100% automated transfer of cases, no manual double registration and shorter lead times. The flows can be built and adjusted in a drag-and-drop interface without development work.
Falu Energi & Vatten: customer service in one system
The municipally owned company Falu Energi & Vatten handles more than 95% of its customer cases in Sweet CRM. All customer communication is gathered in one place, processing times have become shorter and the system is used by around 130 employees.
Frequently asked questions
Which CRM suits municipal companies?
A system that gathers customer cases, can be connected to existing business systems and handles personal data securely. Sweet CRM is used by Falu Energi & Vatten, for example.
Can Sweet be connected to our records management or business system?
Yes. Sweet Automation integrates e-services with business systems, for example OpenE Platform with Ciceron at Söderhamn Municipality.
Do we need developers or consultants?
No, the flows are built in a drag-and-drop interface. Our team can also implement and manage the solution together with you.
How is personal data handled?
Sweet Systems is certified according to ISO 27001. Data is encrypted and handled in accordance with GDPR.
How do we get started?
Book a demo and we will go through your processes and systems.
