Using AI should not mean working in yet another separate tool, where information must be copied in and the result moved back afterwards. That is why we are developing Sweet AI as an integrated part of the Sweet platform. It allows AI support to work alongside your organisation’s data, knowledge and processes.
During the summer and early autumn, we launched several new features. They reduce manual work, make AI support more relevant and help users move faster from information to the next step.
Sweet AI is Sweet’s complete AI platform. It combines business data from Sweet CRM with your organisation’s own knowledge and configurable AI agents.
Users access the AI support through Sweet Treat, the chat assistant and intelligent workspace in Sweet CRM. Here, users can ask questions, analyse information, summarise material and receive recommendations based on the task at hand.
In Nova Studio, the administration portal for Sweet AI, organisations can configure agents, instructions, prompts, permissions and the features available in Sweet Treat.
Work with documents, images and speech directly in Sweet Treat
The information needed to complete a task is not always available in a text field. It may be found in a document, an image or the user’s own description of a situation.
Users can therefore upload documents and images directly to a conversation in Sweet Treat. Even large images can be uploaded without being resized first. Sweet Treat automatically converts and scales them to a format the AI model can process.
Talk mode also makes it possible to have a spoken conversation with the assistant. The user speaks to Sweet Treat and hears the answer read aloud while it appears in the chat. Stop interrupts the response, while End exits Talk mode. In this first version, the user still needs to press Send after dictating a message.
This means more types of content can be processed without first being transcribed, summarised or moved to another tool. Uploaded files appear as clear cards in the conversation and can be opened in a larger preview.
The right prompt for the customer or case you are working with
A prompt is an instruction or question template that helps the user complete a specific task with AI. It could be a ready-made prompt for summarising a case, analysing a customer or preparing for a meeting.
Saved prompts and file uploads are now grouped under the plus button in Sweet Treat. Users can search the prompt list or type a slash in the message field to open their saved prompts.
When Sweet Treat is opened from a customer record or case in Sweet CRM, the suggestions are adapted to the type of record the user is working with. This makes it easier to get started and apply the organisation’s shared working methods to daily tasks.
When a saved prompt has been used, it is also shown directly in the message. This makes it clear which instruction the response is based on.
Go directly from the answer to the right record
When an AI-generated answer refers to a customer, case or other information, the user should not have to search for the relevant record manually.
Sweet Treat can now present references as clickable links. These links take the user directly to the correct record in the organisation’s system. This means the AI-generated answer is not a dead end. It becomes a route to the information and work that need attention.
Administrators decide which links Sweet Treat may use in Nova Studio. Links can be added, searched and edited to ensure that users are directed to the right place.
Adapt the response to the task
Not every question requires the same amount of processing. Sweet Treat therefore provides a multi-level selector for the level of reasoning applied to a task.
A simple question can use a lower level. More extensive material or a complex analysis can be given more time and processing. This allows users to adapt the AI support to the complexity of the task.
Once the answer is ready, it can be saved as a PDF with its tables, colours and charts preserved. It can also be copied into applications such as Word or Outlook without losing its formatting.
Adapt languages and terminology to your organisation
Sweet Treat can now be displayed in your organisation’s language and use the words and terminology established within your business. Users do not need to activate or select this themselves.
In Nova Studio, administrators can edit the text displayed in the chat, add the languages the organisation needs and translate missing text from English. Completed languages can be published and exported or imported between different environments as language packs.
A default language and locale can also be selected or locked for each installation. This creates a more consistent and relevant experience across different operations, markets and user groups.
Greater control in Nova Studio
Cloud Admin has been renamed Nova Studio and given a simpler structure. Nova Studio is the administration portal where organisations configure how Sweet AI and Sweet Treat should work across different operations, installations and user groups.
An AI agent is a configured assistant with a defined purpose, its own instructions and access to selected knowledge and tools. Different agents can be created for sales, customer service or other business-specific tasks.
In Nova Studio, organisations can:
- Create and configure AI agents
- Control which user groups can access different agents
- Create and reuse Skills
- Build custom themes for Sweet Treat
- Select which features are available in each installation
- Manage connections to tools and email services
- Enable public access to Sweet Treat
- Connect prompts to different record types
This makes it possible to give the right users access to the right agents and features while retaining control over how AI is used.
Reuse shared instructions with Skills
Nova Studio now allows organisations to create Skills: reusable sets of instructions that can be connected to several AI agents.
Instead of writing and maintaining the same instructions separately for every agent, an organisation can create them once and reuse them. These could include shared guidelines for tone of voice, working methods or the handling of information.
This makes it easier to work consistently and update instructions when the organisation’s needs change.
Adapt Sweet Treat to your organisation’s brand
Organisations can create custom themes for Sweet Treat, preview them and use the same theme across several installations.
Text contrast is adjusted automatically based on the selected brand colour. This makes it easier to create an on-brand experience without compromising readability.
Adapt Sweet Treat to different users
Not every user or part of the organisation needs the same AI support. Nova Studio therefore provides control over both access and available features.
Agents can be connected to specific user groups. This ensures that users only see the agents relevant to their roles. Agents that are not connected to a specific group can be made available to everyone.
For each Sweet Treat installation, administrators can also decide whether users should have access to:
- Chat history
- Saved prompts
- Switching between agents
- File uploads
- Talk mode
- Selection of reasoning level
- The option to start a new chat
- Information about the active agent
This makes it possible to adapt the AI support to different roles, tasks and parts of the organisation.
Offer AI support without requiring users to sign in
Sweet Treat can now be made available on a public website without requiring visitors to sign in.
The organisation decides which websites may use the chat, which agent visitors interact with and which features are available.
This creates new opportunities to help customers and other external visitors find information or receive answers to common questions through an AI agent configured by the organisation.
Bringing information, analysis and the next step closer together
These new features make Sweet AI more useful both for people working in Sweet CRM and for organisations that need to control how AI is used.
Users can work with more types of content, find the right prompt faster and move directly from an answer to the relevant information. At the same time, the organisation gains greater control over agents, instructions, permissions and features.
The result is fewer manual steps and AI support that can be adapted to the organisation’s own processes.
Would you like to learn more?
Would you like to learn more about the new features or explore how Sweet AI could be used in your organisation? Contact us and we will be happy to tell you more.
