The customer’s story

Skistar Vacation Club

Skistar Vacation Club needed to be more efficient in their work to be able to increase sales and improve their daily routines. Implementing of the Sweet CRM system contributed to sales growth and sales department effectiveness.

Customer: Skistar Vacation Club
Solution: CRM

Alpine skiing is Skistar’s core activity, with the guest’s ski experience in the center. The selection consists of Scandinavia’s five largest ski resorts: Sälen, Åre and Vemdalen in Sweden and Trysil and Hemsedal in Norway.  As well as ski resort St. Johann in Austrian Tyrol and Hammarbybacken in the center of Stockholm.

The Challenge

The sales department at Skistar Vacation Club has been shifting for a long time between several different systems and excel files. This resulted in a follow-up process which was taking too long time and the risk of losing important information.

Skistar needed a better overview of the sales and better means to keep track of their business partners and contacts. Improving the level of customer service was also very crucial change for Skistar.

”What feels great about Sweet is that we can be a part of the implementation and customize the system – our wishes become reality. We have never experienced this before in our previous solutions”.

– Hafez Tadayon

Business Manager at Skistar Vacation Club

The Solution

This project focused on providing easy-to-use tools for structuring deals and creating smoothly functioning administration managing contracts and contract’ owners. Sweet CRM was implemented and gradually replaced the manual work at Skistar. The Skistar team can enjoy working in an integrated system and improve their business every day.

The Result

The sales department at Skistar Vacation Club became familiar with the Sweet CRM in no time, the benefits of this cooperation are:

  • The sales department is more efficient than before.
  • The sales figures have increased in relation to both new and existing customers.
  • More customers have gone from renting accommodation to owning one.
  • The administrative time and costs have decreased- Skistar is now using Sweet instead of using six different systems as before.

Sweet CRM was also implemented in the administrative department to help to handle all the new house owners. The next step for Skistar Vacation Club is automation of their processes.

In Short

  • Skistar had difficulties with getting a clear view of sales and administration.
  • Sweet CRM was implemented to create more efficient processes within business and deals.
  • Today Skistar uses Sweet instead of six different systems.
  • The implementation of Sweet CRM has contributed to improving the effectiveness of the sales department and the increase in sales.

Result measurement

Thanks to the implementation of Sweet CRM, Skistar Vacation Club has achieved the following:

%

Improved productivity

%

Manual work

%

New customers

%

Recurring customers

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